Escape Game FAQs

Not sure about booking an Escape Room? Find the answers to Frequently Asked Questions or contact us if your query is not covered.

What are Escape Games?

Escape games originated online and soon became extremely popular worldwide. The idea was to discover and solve a sequence of clues which would eventually lead to your escape from a virtual room. This has become even more popular now it has extended into the real world where you work as a team to solve the clues. We have taken this several stages further where the aim is not simply to escape, but to reach a themed goal, such as solve a murder or unravel the paradoxes of time travel. We have even added role play into our CSI Murder Mystery game to make it even more challenging and fun!

Why Escape Games?

Escape games are fun and give a great sense of achievement - even if you don't escape you will be proud of the puzzles you've solved! They are good for any occasion. As a family activity, holiday entertainment, birthday parties, stag nights and Hen Do's, and ideal for company team building exercises as they require working together as a team. An efficient team can collect and collate information, identify the clues and solve the puzzle. An inefficient team just confuse and hinder each other. How will your team do?

Are they Suitable for Company Team Building?

Yes. As Escape Rooms are team games they are perfect for company team building exercises! We have gained a lot of experience in dealing with larger numbers since we opened in July 2016 and can offer an exciting experience for 2 - 30 players. Phone Julian on 01942 471943 to discuss your special requirements and arrange a great deal!

Can I bring an extra player on the day?

Yes. Extra Players can pay the difference to join a team on the day - as long as this does not exceed the maximum number of players in the room!

Can I buy a Gift Voucher?

Yes. When purchasing all you need to know is how many people the voucher is for. The recipient books a game at a suitable date and time in the normal way but uses the voucher to pay instead of a debit/credit card. Buy a Gift Token.

When should we arrive?

You should aim to arrive approximately 10 minutes before your allotted time to allow time for us to brief you on your objectives.

Are Escape Games suitable for children?

There are no reasons for children not to be allowed into an escape room. However due to the puzzles being at adult level they are not suitable for children on their own, but they may be taken into Escape Rooms with a group of adults.

Are the games suitable for pregnant women?

We have had many pregnant women playing our games. There is nothing strenuous to be done in any room, but Escape Games can require you to be on your feet for an hour. A chair can be provided if this becomes a problem.

Are there any restrictions?

Smoking or alcohol are not allowed in the rooms. Taking pictures or videos is strictly forbidden. Do not reveal the tricks or solutions to your friends or the public. You've heard of spoiler alert!

Can I cancel or reschedule?

A full refund will be made if you cancel or you can reschedule if you give 7 days notice prior to your booked time. We cannot accept cancellations or offer any refunds within 7 days.

Do you have disabled facilities?

Unfortunately not. All rooms are on the first floor which means there are stairs to climb.

Am I risking anything by paying in full?

No. If you have to cancel more than 7 days prior to your booking a full refund will be made. If you cancel within 7 days 50% of the monies paid will be refunded. This works out exactly the same as if you had only paid a deposit.

What if we are late?

Don't be! No refunds can be given for lateness or no-shows as it is entirely your responsibility to be here at your allotted time. You have booked a specific time slot and cannot overrun as others will be following behind you. If you are just a little late you may still be able to attempt the quest with less time to complete it, but if this is not viable you will forfeit your deposit.
If you have a query not covered here why not drop us a line at  escape@UltimateEscape.co.uk  or give us a ring on 01492 471493. We'd be happy to answer your questions.
We are based in Llandudno, the largest and most popular resort in North Wales.
Holyhead 44m : Caernarfon 27m : Bangor 21m : Conwy 4m : Rhos on Sea 4m : Colwyn Bay 5m : Abergele 11m : Rhyl 15m : Prestatyn 21m
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